cb66 Privacy Policy

cb66 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains how information collected during your use of the cb66 website and related services is processed, stored, and protected.

This policy applies equally to the cb66 website, mobile application, and all other digital services. By registering on the site, logging in, or starting to use any service, you consent to the terms of this policy. To learn about our overall terms of service, please read the Terms and Conditions page.

cb66 treats users' personal information with the utmost seriousness. We collect only the information that is necessary to operate the service, ensure security, and improve the user experience.

2.1 Registration and Identity Information

When opening an account at cb66, you are required to provide the following information:

• Full name and date of birth
• Email address and mobile number
• Preferred username and password
• Residential address
• National ID card or passport number (for identity verification)

This information is used to confirm your identity, verify your age, and maintain account security. All casino and betting activities at cb66 are available only to persons aged 21 or older.

2.2 Financial Transaction Information

cb66 collects financial information during deposits and withdrawals. This includes:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction date, amount, and reference number

This information is used solely to process transactions and ensure financial security. No full card numbers or banking credentials are stored on our servers.

2.3 Technical and Usage Information

Some technical information is collected automatically while using the site:

• IP address and device type
• Browser and operating system information
• Date, time, and session length of site visits
• Pages visited and game activity
• Cookie and session data

This information is used to improve site performance, resolve technical issues, and detect unusual activity.

3.1 Service Operation and Improvement

cb66 uses the collected information primarily for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing customer support — in Bengali and English
• Managing the VIP program and weekly cashback

3.2 Security and Fraud Prevention

User information is an important part of cb66's security measures. We use this information to:

• Detect unauthorised access to accounts
• Take action against money laundering and fraud
• Prevent the same person from operating multiple accounts
• Review suspicious transactions

All data exchanged between you and our servers is secured through SSL encryption technology.

3.3 Communication and Notifications

cb66 may use your email and mobile number to contact you. This includes:

• Transaction confirmation messages
• Account security notifications
• Promotional offers and bonus updates (with your consent)
• Important information about changes to the service

If you do not wish to receive promotional messages, you can withdraw this consent at any time from your account settings.

4.1 Sale of Information Prohibited

cb66 never sells your personal information to third parties. Our business model does not rely on using user data for commercial purposes.

4.2 Service Operation Partners

For the normal operational needs of the service, cb66 shares limited information with certain trusted third parties. These partners are:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and banking partners — for completing transactions
• Gaming software providers: Pragmatic Play, PG Soft, JILI, Evolution, and other studios — for operating games
• IT and cloud services: For server hosting and data storage
• Identity verification services: For completing the KYC process

All these partners are contractually bound to uphold our privacy standards and may use the information they receive only for the specified purpose.

4.3 Legal Obligations

If there is a legal directive or court order, cb66 may provide the relevant information to the concerned authority. In such cases, we provide only the information required by law and make every effort to notify the user as promptly as possible.

5.1 Types and Purpose of Cookies

The cb66 website uses various types of cookies, divided into three main categories:

• Essential cookies: Used to maintain login sessions, verify security, and store cart information. The site cannot function properly without these.
• Functional cookies: Used to remember language preferences, theme settings, and previous account activity.
• Analytics cookies: Used to understand how users interact with the site and to improve its performance.

5.2 Cookie Controls

You can turn off non-essential cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some site features, such as automatic login or a personalised experience.

cb66 does not use tracking cookies from third-party advertising networks.

6.1 Information for Active Accounts

While your cb66 account is active, we retain your complete information. This information is necessary for providing the service, resolving disputes, and meeting legal obligations.

6.2 After Account Closure

Even after an account is closed or deactivated, cb66 may retain certain information for a specified period for the following reasons:

• Financial transaction records: as required by law
• Information needed to resolve disputes or claims
• Records related to fraud prevention and security

Once the set retention period ends, information is securely deleted or anonymised.

As a cb66 user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: You may object to the processing of certain information.
• Right to data portability: You may request your information in a structured format.
• Right to withdraw consent: You may withdraw consent for optional data processing at any time.

To exercise these rights, contact cb66 customer support. In some cases, due to legal obligations, it may not be possible to fulfil a request in full.

All cb66 services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If a user is found to be under 21, their account will be closed immediately and the related information will be deleted. To learn more about responsible gaming, see our Responsible Gaming Guidelines.

9.1 Technical Safeguards

cb66 uses industry-standard technology to protect user information:

• SSL/TLS encryption: all data transfers are encrypted
• Two-step verification (OTP) facility
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Password hashing and encryption

9.2 Organisational Security

Alongside technical measures, cb66 also has organisational security policies:

• Staff access to information is restricted on a need-to-know basis
• Regular staff training and awareness programmes
• Rapid response plan in the event of a data breach
• Data protection agreements with third parties

Bear in mind, however, that no method on the internet is 100% secure. It is also your responsibility to keep your account password confidential and to notify cb66 support immediately if you notice any suspicious activity.

Should a data breach occur, cb66 will promptly take the following steps:

• Determine the extent and nature of the breach
• Notify affected users as quickly as possible
• Taking technical measures to close opportunities for breaches
• Improving systems to prevent recurrence

In the event of a data breach, we are committed to taking all necessary steps to protect affected users.

cb66 may change or update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• Users will be notified by email for significant changes
• Continued use of the site after changes will be taken as agreement to the new policy

We recommend that you review this page regularly. For a general overview of cb66's services, you will find more information on the About Us page.

If you have any questions, requests or complaints about this privacy policy, please contact cb66's customer support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Chat directly from any page on the site
• Email: [email protected]

For privacy-related requests, please have your account details ready for identity verification. For answers to general questions, read our FAQ section — many common questions are answered there.